Customer Satisfaction Survey

Instructions

Please check or circle one of the choices corresponding to each question. If you have additional comments, please write them at the end of this form. Thank you in advance for providing important feedback to us!



How satisfied are you with the courtesy and responsiveness of our staff when you place your calls?


How satisfied are you with our quotation process?


How satisfied are you with the knowledge and ability of the Customer Service Representative to answer your questions?


How satisfied are you with the responsiveness of the Service Technician to acknowledge your call for service?


How satisfied are you with our turn around time for any equipment sent into our lab for calibration and/or repairs?


If you utilized the shipping, How satisfied are you? (FedEx & UPS)


If you utilized the pickup & delivery, How satisfied are you?


How satisfied are you with the quality of service reports?


How satisfied are you with our overall performance?




How satisfied are with the functionality of our website?


How satisfied are with the appearance of our website?